Help & support

Show an activity on your store

Publish a campaign, open Setup in the app, select your storefront campaign, then enable Perk reward activity in your theme’s app embeds. Save the theme and check your live storefront.

Subscribe to receive a reward

The merchant can allow rewards without subscribing, require a subscription, or offer a larger discount after subscribing. Enter your email address, select the marketing consent checkbox and subscribe. If you are signed in, the activity uses your Shopify account email. Signing in alone does not subscribe you. Guest subscriptions use single opt-in, without a separate email verification step. Some activities may separately require Shopify sign-in before you can claim.

A reward email is missing

The coupon stays available in the activity. A receipt is sent only when the campaign enables it and the customer is subscribed. Merchants must install Shopify Flow and Shopify Messaging, verify the sender, create the reward automation and enable it. Perk’s Email settings show event submissions; Shopify shows workflow runs and actual delivery. Check Flow history before retrying a submission whose result is unknown.

A reward cannot be claimed

Review the entry and claim requirements and reservation expiry. A reserved reward is held for a limited time. If issuance fails, retry the same claim; it reuses the existing reward code. The merchant can check the claim status under Customers & rewards.

Billing and customer data

Open Billing to review your Shopify-managed plan. Open Privacy requests to download a customer data request received from Shopify. Please share exports only with the verified requesting customer.

Contact

contact@brimleafstudio.com — include your shop domain, campaign name and the problem. Never send passwords, access tokens or customer exports by ordinary support email.